Customer feedback shows you where your product stands among your target demographic and if you should make any improvements. It can also build trust in your product or service among new people.
Because of the vital importance of reviews, it is of utter significance to have reliable software that will collect reviews and manage them. This article will present you with one of the best software for this – Grab Your Reviews. So, let’s start.
Grab Your Reviews
In essence, this tool allows you to collect and show feedback on your website and social media profiles. You can also set up SMS and email journies to ask customers for reviews.
Overview
Best for:
- Small businesses
- Solopreneurs
- Web design agencies
Integrates with:
- Zapier
- Pabbly
- Integrately
The best alternative to:
- BirdEye
- Gradeus
- Nicejob
Grab Your Reviews in Detail
Grab Your Reviews is a platform that lets users collect and manage customer feedback and display it on a website or social media. The software integrates with 50 review platforms like Google, Facebook, Yelp, Airbnb, Booking, App Store, Deliveroo, WebMD, and Capterra and collects reviews automatically.
Users can also set alerts and be notified when they receive a new review. They can also track trends and overall brand performance online. Grab Your Reviews comes with a white labeling feature that allows users to add their branding, such as the company logo. Users can also set their email sender domain, subdomain, and custom URL.
Inviting team members and working on a dashboard with them is also an option. The best thing about Grab Your Review is that it allows you to respond to customer comments directly from the platform. This makes it easier to connect with customers who leave negative feedback.
Widgets are simple to use and plug into the website without hassle. Also, users can hide negative reviews from the website or show only reviews that meet particular criteria, i.e., have a certain number of star ratings.
The latest feature addition allows you to display or hide reviews via a widget. Users can remove manual reviews added to the platform. You should set a particular requirement, and the software will do the rest. Lastly, Grab Your Review allows users to make SMS or email journeys to ask the audience for feedback. This makes it easier to ask multiple customers for a review.
In this case, you should set the time, date, and frequency at which you want your email or SMS to go out. You can also set up multiple messages and follow up if your customers don’t leave a review after the first message.
Grab Your Review Pricing
Grab Your Review has three pricing tiers.
All three plans come with the following features:
- Unlimited number of reviews
- Admin functionality
- Access to all current and future review platforms
- Pricing tier 1 includes the above-mentioned features and:
- 30 monthly SMS credits (available in the USA and Canada only)
- Access to 5 review platforms
- 3 client or business locations
- 3,000 total email invites per month
- 5 external users
Price Tier 1 costs $69 for a one-time purchase.
Price Tier 2 includes the following features:
- 100 monthly SMS credits for USA and Canada
- Integration with 10 review platforms
- 10 client or business locations
- 10,000 total email invites per month
- 10 external users
- Agency features
- Email domain sync
- White label option (custom URL domain and custom email domain)
Price Tier 2 costs $139, and this is the price for lifetime access to features.
Price Tier 3 costs $209 for a one-time purchase and includes the following features:
- 300 monthly SMS credits for the USA and Canada
- Unlimited number of review platforms integrated
- 30 client or business locations
- 30,000 total email invites per month
- 30 external users
- Agency features
- Email domain sync
- White label option (custom URL domain and custom email domain)
To conclude
User feedback and reviews are crucial for every business. That is why it’s so important to have a software that will collect feedback from your customers. Grab Your Reviews is one of the best software to collect reviews from over 50 platforms and build your online reputation.
The platform is easy to use and install and has terrific features that can help you easily manage the feedback you receive. We believe the option to answer customer feedback directly from the platform is one of the best features! This saves time and helps you communicate with the audience more effectively